Terms of Service
Article 1: Scope
These general terms and conditions (hereinafter: the general conditions) govern all contracts, supplies and other services agreed between the customer and Kicks on Kanvas.
Kicks on Kanvas department of Crazypixel design
COC 17190437, Eindhoven
VAT number: NL001784363B29
By placing an order, the customer agrees to be bound by the general conditions.
Unless Kicks on Kanvas has indicated otherwise in writing to the customer, the customer's own general terms and conditions shall not be accepted.
Article 2: Entering into a contract
Kicks on Kanvas shall confirm the customer's order by email. A contract is created only when payment has been successfully made. Kicks on kanvas is entitled to refuse, or impose special conditions upon, a supply, subject to giving reasons. If Kicks on Kanvas is unable to clearly establish the customer's permanent or temporary address, an order cannot be accepted.
Order processes that for whatever reason have been technically or otherwise disrupted before the payment instructions have been completed are incomplete, even if the customer has received an order confirmation. Such an order will in principle therefore not be delivered. Kicks on Kanvas shall endeavor, however, to contact the customer to complete the payment instructions so that delivery can be made.
Article 3: Prices and costs
The contract price is the current price at the moment when an order is placed with the webstore. The prices of articles are quoted inclusive of VAT.
The prices quoted in the webstore are exclusive of postage costs.
Kicks on Kanvas is not bound by the terms of its offer in the event that there is any printing, typesetting or programming fault on its website.
Article 4: Fulfilling orders
Kicks on Kanvas shall act with the greatest possible care in processing orders for articles.
Articles shall be delivered to the delivery address given by the customer to Kicks on Kanvas
Kicks on Kanvas shall dispatch accepted orders as quickly as possible in the order in which they are received.
The on the webstore indicated delivery term is approximate only and there is no right to compensation if actual delivery takes longer.
Article 5: Customs, Duties and Taxes
The customer is responsible for assuring that the product can be lawfully imported to the destination country. All orders will be send from The Netherlands. When ordering from Kicks on Kanvas, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Kicks on Kanvas has no control over these charges and cannot predict what they may be.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Article 6: Right to return articles
We don't do exchanges or returns. Refunds or replacements are only for defective or lost items.
Please note that we will not refund the shipping costs for the returned items when a parcel is dropped off at a shipping company or postal service other than a DHL ServicePoint.
Articles must be returned in accordance with the instructions set out on the return form enclosed with the articles.
Kicks on Kanvas is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by Kicks on Kanvas.
Article 7: Error in delivery
If Kicks on Kanvas delivers an article different from the one ordered, or if the article is damaged or defective, the customer must notify Kicks on Kanvas of this as soon as possible. Kicks on Kanvas will contact you regarding returning and crediting the item if this applies, otherwise we will come to an alternative solution.
Article 8: Complaints
If a customer wishes to exchange or return an article, it must follow the instructions specified on return form that is included in the parcel.
Other enquiries, comments or complaints relating to an order, payment or delivery should be sent in writing to the following email address: firstname.lastname@example.org
The email message must contain the customer's name, email address corresponding with that in Kicks on Kanvas records, the order number included in the order confirmation and the article number.
Article 9: Payment
The customer may pay either by iDeal, credit card, Sofort Banking, Klarna, Bancontact or PayPal. All payments must be made in accordance with the instructions given on the pages of the webstore.
Article 10: Privacy
In placing an order, the customer grants Kicks on Kanvas the right to use its personal details where necessary. These details will be kept only insofar as necessary to achieve the goals for which the details are obtained and processed by Kicks on Kanvas ,i.e. for performance of the contract, for marketing purposes and for maintaining contact with the customer.
The personal details supplied by a customer will not be passed to any third party for commercial purposes without the customer's express consent. The customer is entitled to inspect and amend these details at any time.